Do you have a list of most Frequently Asked Questions (FAQ's) for customers?

Yes, our most frequently asked questions can be found here.

How can I get a password to access my claim information?

It’s easy to get a password. Simply complete the online registration form located here. Within five days you'll receive your password to access Your BlueConnections array of online services.

Why do you send my original password via U.S. mail? Other sites send my passwords via e-mail.

BCBSD and other Health Care institutions are mandated by a federal privacy law called HIPAA. We are required to ensure all necessary steps are taken to protect your confidential information. By sending your password to your address of record, we are ensuring that the initial password is sent to the proper person. Once you have logged onto Your BlueConnection at least one time, you can choose to receive forgotten passwords via e-mail.

What if I forget, lose or never receive my password?

If you forget, lose or never receive your password simply click the "Forgot your password?" link located on the customers page logon page. Answer a few questions and you can receive your password either by US mail or e-mail.

Is Your BlueConnection available 24 hours / 7 days a week?

While bcbsde.com is available 24/7, some features in Your BlueConnection are not available for maintenance. This maintenance is typically performed on Sunday mornings from 4:00 AM to 6:00 AM.

Can I contact Customer Service with a question?

Yes, we have a secure online form for you to contact our customer service department. You can find that form here.

Does BCBSD have a confidentiality statement?

Yes, you can find our confidentiality statement by clicking here.

If I have a suggestion regarding the website, who can I contact?

If you would like to make a suggestion or comment about our website please complete our online comments form, or contact the webmaster at webmaster@bcbsde.com.

Do you have a website map?

Yes, please use this map to navigate the site.

How can I find a Doctor, Lab, Hospital or other health care provider?

It's simple! Use our online provider directory located here.