ONLINE

Customer Service - submit a secure online Customer Inquiry Form

PLEASE NOTE: If you are a customer with a benefit or claims question, please use our online Customer Inquiry Form listed above. Email replies are not secure or encrypted, so we will minimize or eliminate any reference to Personal Protected Health Information in our e-mail reply. Please refer to our Privacy Statement for more information on internet security.

Corporate Communications - info@bcbsde.com 
Customer Service - submit a secure online Customer Inquiry Form
Health Management - healthmgt@bcbsde.com
Marketing - marketing@bcbsde.com or submit a secure Product Inquiry form
Web site questions or comments - Website Feedback form
Your BlueConnection web site problems - helpdesk@bcbsde.com

Email Encryption System

Your privacy is extremely important to Blue Cross Blue Shield of Delaware (BCBSD), and we consistently work to protect it. Effective October 1, 2008, we are enhancing our email encryption system. This encryption system will secure any email from BCBSD containing sensitive or confidential information automatically.

If you receive an encrypted email, it will now direct you to visit a secure web portal to access the message. Your first visit to the portal will require you to set up a password-protected account. After that, you will be able to use this account to access your secure messages from BCBSD.

If you have any questions about this new system, please contact BCBSD Customer Service at 302.429.0260 or 800.633.2563.

BY PHONE

General Information
302.421.3000

Customer Service
302.429.0260
800.633.2563

For hearing-impaired assistance in Delaware, please call 800.232.5460 to reach a representative of the relay service. All other BCBSD hearing-impaired members may call 711, which is AT&T’s National Relay Service number for hearing-impaired assistance.

Hours:
Customer service representatives are available Monday through Friday from 8:30am to 7:00pm.

Our automated system (VRU) is available Monday through Friday, 24 hours a day, and Saturday until midnight for:

• enrollment information

• claims status

• verify authorizations

• id card requests

You may also use the automated system 24/7 to access our Help Library.

Sales
800.572.4400

Provider Services
Confirm eligibility 302.575.0609 or 800.572.2872
Certify care 302.421.3333 or 800.572.2872
Mental Health/Substance abuse 302.421.2500 or 800.421.4577

BY MAIL

Blue Cross Blue Shield of Delaware
800 Delaware Ave
Wilmington, DE 19801