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QUESTIONS?

If you still have questions about your health care plan, please refer to the FAQs on the Customers home page. There, you can view answers to frequently asked questions such as:

Do I need an authorization for inpatient services? Where should I submit my claims? Is there a maximum for orthodontia care? How do my flex benefits work? How do I order another ID card? How do I change my address with BCBSD? Does my doctor participate with BCBSD? How do I get a provider directory? How do I file a complaint against a provider? How do I change my PCP? What happens if I go to an out-of-state provider?

You can also call our Customer Service Department at the number listed on the back of your ID card, or write to us at:

Customer Service
Blue Cross Blue Shield of Delaware
PO Box 8799
Wilmington, DE 19809-8799

Health Insurance Basics| What Can You Do?